299bt's Privacy Policy

1 Introduction and Purpose of the Policy

299bt is a trusted and secure platform for online gaming players in Bangladesh. We always place the highest importance on the privacy of our users. This Privacy Policy ("Policy") explains how 299bt collects, uses, stores, and protects your personal information.

By using this website or registering an account, you are agreeing to the terms of this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform and contact us.

299bt is committed to being honest and transparent with its users. Your information will never be sold, rented, or transferred to unauthorized third parties without your consent.

2 Types of Information Collected

We may collect the following types of information:

2.1 Identity Information

• Full name and date of birth
• Mobile number and email address
• National ID card or passport number (for identity verification)
• Residential address

2.2 Account Information

• Username
• Encrypted password
• Account creation date and time
• Login history and session data

2.3 Financial Information

• bKash, Nagad, Rocket, Upay or bank account numbers (for transactions only)
• Deposit and withdrawal history
• Last four digits of Visa or Mastercard cards (full card numbers are not stored)

2.4 Technical Information

• IP address and device information
• Browser type and version
• Operating system information
• Pages visited and duration of site visits

2.5 Gaming Activity Information

• Play history and results
• Bet amounts and frequency
• Preferred game categories
• Bonus usage information

3 Methods of Data Collection

299bt collects your information in the following ways:

3.1 Direct Collection

When you register on our platform, log in, verify your identity, or contact the support team, you provide information to us directly. This information is collected with your informed consent.

3.2 Automatic Collection

When you browse our site, certain information is collected automatically — such as IP address, cookie data, and page view logs. This helps improve site performance and prevent fraud.

3.3 Through Third Parties

Limited information may be received from authorized third-party service providers for identity verification or payment processing. These third parties are also required to comply with applicable data protection laws.

4 Purpose of Using Your Information

Collected information is used only for the following purposes:

• To manage account creation, verification, and administration
• To process secure financial transactions via bKash, Nagad, Rocket, Upay, or bank transfer
• To enforce responsible gaming policies and prevent misuse
• To detect and prevent online fraud, money laundering, and other illegal activities
• To provide 24/7 Bengali live chat support
• To personalize your gaming experience based on your preferences
• To conduct analytical research for service improvement
• To fulfill legal obligations and submit reports to regulatory authorities
• To keep you informed about important service updates and policy changes
• Where applicable, to notify you about bonuses and promotional offers (you can opt out at any time)

5 Data Storage and Security

299bt uses industry-standard technology to protect your information. Our security framework consists of the following layers:

5.1 Encryption

Our platform uses SSL/TLS encryption technology, which keeps all data transmitted between your browser and our servers secure. Passwords are always stored in hashed and encrypted form — no staff member can ever see your actual password.

5.2 Access Control

Your personal information can only be accessed by authorized staff, and only when required for their work. Every access is logged and regularly audited.

5.3 Retention Period

Your information is retained for as long as your account is active and for as long as necessary after account closure to meet legal and regulatory obligations. After that, data is securely deleted or anonymized.

5.4 Response to Data Breaches

In the event of a data breach, we will notify affected users as quickly as possible and take immediate steps to resolve the issue. Our security team monitors systems around the clock.

6 Sharing Information with Third Parties

299bt does not sell your information for commercial purposes under any circumstances. However, information may be shared in the following limited cases:

6.1 Service Providers

We use authorized third-party services for payment processing (such as bKash, Nagad, Rocket, Upay), identity verification, and technology infrastructure management. These providers receive only the information necessary to perform their specific tasks and are bound by strict confidentiality agreements.

6.2 Legal Obligations

We may be required to provide information to authorities under court orders, government directives, or applicable law. In such situations, we will endeavor to notify you where legally permitted.

6.3 Fraud Prevention

Security information may be shared within the industry to prevent and investigate fraud, theft, or other illegal activities.

7 Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies. Cookies are small text files stored on your device that help improve the site experience.

7.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to understand which parts of the site are used most, helping to improve the service.

7.2 Cookie Control

You can control or disable cookies by changing your browser settings. Please note that disabling certain cookies may cause some features of the site to not work properly.

8 User Rights

As a 299bt user, you have the following rights:

8.1 Right to Know

You have the right to know what information we hold about you. Upon request via live chat or email, we will provide you with a copy of your information.

8.2 Right to Correction

If any information about you is incorrect or incomplete, you can request a correction. You can update many details yourself from your account settings.

8.3 Right to Deletion

In certain circumstances you may request deletion of your information. However, we may be required to retain some information for a specific period due to legal obligations.

8.4 Right to Object to Processing

You have the right to opt out of receiving marketing communications. This can be done by contacting our support team at any time.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact our 24/7 live chat or send an email to [email protected]. We will process your request within a reasonable time.

9 Protection of Minors

299bt is for users aged 21 and above only. We do not knowingly collect any information from minors. We verify age at the time of registration and an identity confirmation process is followed before an account is activated.

If we suspect that a user is under 21 years of age, we will immediately suspend that account and immediately delete all data associated with it. If a parent or guardian believes their minor child has registered on our platform, please contact us immediately.

10 Payment Information Security

We take special measures to ensure the security of financial transactions. When transacting via bKash, Nagad, Rocket, and Upay, never send your mobile banking PIN or password to us.

10.1 Minimum Deposit and Withdrawal

The minimum deposit amount on our platform is ৳200 and the minimum withdrawal amount is ৳500. Every transaction is secured by SSL encryption.

10.2 Suspicious Activity

If any suspicious activity is detected on your account, we will notify you immediately and, if necessary, temporarily suspend the account while an investigation is carried out. The security of your funds is our top priority.

10.3 Fast Withdrawals

Approved withdrawals are generally processed within 5 to 30 minutes. A confirmation message is sent to you once the transaction is complete.

11 Policy Changes

299bt reserves the right to update this Privacy Policy from time to time. For any significant changes, we will:

• Will update the "Last Updated" date at the top of the page
• Will notify registered users via email or through live chat
• Will display a clear notice on the site

If you continue using the platform after the changes, you will be considered to have agreed to the updated policy. Therefore, it is advised to review this page regularly.

12 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. Our team is ready to resolve your issues promptly.

For more information, please read our Terms & Conditions and Responsible Gaming pages.