🛡️ Safe Gaming

Play responsibly,
and enjoy every moment

299bt believes entertainment is at its best when enjoyed safely and mindfully. Your protection is our highest priority.

What is responsible gaming and why does it matter?

Online gaming is a form of entertainment — it is meant to be enjoyed, not relied on as a guaranteed way to earn money. At 299bt, we firmly believe that responsible gaming is what keeps a player healthy and happy in the long run.

Responsible gaming means knowing your limits, setting a budget, managing your time and asking for help when needed. Our platform provides various protective tools to help you enjoy games mindfully.

The key principle for any type of betting is — never wager more than you can afford to lose. Never go beyond your entertainment budget. 299bt is always by your side, and our 24/7 live chat support team is ready to assist you in Bengali at any time.

Our protective tools

Deposit limit setting

Set your own maximum daily, weekly or monthly deposit limit. Once a limit is set it takes effect immediately, and increasing it requires an additional verification process.

Time-out break

Use the time-out feature when you want to take a break for a few days. Pause your account temporarily from 24 hours to 30 days and come back with a clear head.

Self-exclusion

If you feel gaming is getting out of control, choose self-exclusion. It can take effect from 6 months up to permanently and cannot be cancelled.

Loss limit setting

Set a maximum limit in advance on how much you can lose within a given time period. You will receive an automatic notification when you reach the limit.

Session time limit

Set a maximum duration for each gaming session. Once the set time is up, the system will alert you and encourage you to take a break.

Reality check

View a summary of your gaming activity at regular intervals — how long you have played, how much you have deposited and how much you have won or lost.

Warning signs to watch for

If you notice any of the following signs in yourself, use the responsible gaming tools or contact our support team.

  • You are spending more than your budget and placing bigger bets to try to win back what you have lost.
  • You are unable to stop gaming and are stepping away from family time or work.
  • You are gaming with borrowed money or by taking loans from others.
  • You are lying to or hiding things from family or friends about your gaming.
  • You feel restless, irritable or anxious when you are not gaming.
  • You see gaming as the only way to relieve stress or loneliness.
  • You are spending long hours gaming while skipping meals, sleep or daily responsibilities.

Four steps to stay safe

01

Set a budget

Before you start gaming, decide how much money you are setting aside for today. Once that amount is gone, stop — no more bets just to chase a win.

02

Set a time limit

Decide on a maximum duration for each session in advance. Set an alarm or use the session limit tool.

03

Take regular breaks

Take at least one break every hour. Stand up, have some water, take a short walk — then decide whether you want to continue playing.

04

Seek help when needed

If you feel you are losing control, contact our support team right away. We will help you without any judgement.

21+

For those aged 21 and above only

Age verification rules

299bt strictly enforces a 21+ age requirement. Underage individuals are completely prohibited from opening an account, making deposits or playing games.

A valid ID is required for age verification at the time of registration.
Operating a gaming account on behalf of an underage person is illegal.
If there are minors in your household, keep your devices locked and password protected.
If an account is opened by concealing age, all winnings will be forfeited.

Financial limits and security

As part of responsible gaming, 299bt maintains specific financial limits. The minimum deposit is ৳200 and the minimum withdrawal is ৳500. These limits protect you from overspending.

Transactions can be made via bKash, Nagad, Rocket, Upay and bank transfer. Withdrawals are generally completed within 5 to 30 minutes. A fast and transparent transaction process helps you stay in control of your finances.

Once you set a deposit limit on your account, it becomes impossible to deposit beyond your budget. Contact our 24/7 live chat support to activate this tool — assistance is available entirely in Bengali.

Contact us if you need help

If you feel addicted to gaming or are losing control, let us know without delay. Our support team will assist you with complete confidentiality.

24/7 Live Chat
Instant support in Bengali
Email support

Questions and answers about responsible gaming

Contact our 24/7 live chat or email us at [email protected]. Let us know your preferred daily, weekly or monthly limit — the support team will activate it right away.

The duration of self-exclusion depends on the time period you choose. A temporary exclusion (up to 6 months) can be reversed once it expires. However, a permanent self-exclusion cannot be cancelled.

A time-out is a temporary break that lasts from 24 hours to 30 days and lifts automatically when it expires. Self-exclusion is a long-term or permanent restriction suited for those dealing with gaming addiction.

Lock your device with a password and never share your account login details. You can also use parental control software on your browser. Always log out after each session.

Yes, your transaction and gaming history can be viewed directly from your profile. Reviewing your history regularly gives you a clear picture of your spending and makes it easier to avoid overspending.

Active bonuses may be temporarily paused during a time-out or self-exclusion. However, your health and peace of mind are far more important than any bonus. Take a break and take care of yourself.

Enjoy world-class gaming at 299bt safely

Play responsibly and keep entertainment as entertainment.

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